Complete guide for 263212 ict support engineer
The 263212 ICT support engineer is basically the lifeline without which the whole system would simply collapse. Companies depend on these experts to quickly resolve any technical problems and make sure all systems are functioning correctly. Since digital tools are now a fundamental part of most jobs, the need for skilled ICT support engineers remains consistently high. What an ICT Support Engineer Does Day-to-Day An ICT support engineer can be said to have different kinds of work in their daily schedule. As an example, they may physically check equipment for issues. In case the software is not functioning properly, they take steps like updating or reinstalling the software to resolve the issue. Besides that, they also instruct users on how to do things by themselves. In Tier 1 support, they handle questions via calls or emails. And Tier 2 support means fixing more complex issues, while Tier 3 support is about major system changes. Networking Protocols and Infrastructu...